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Frequently Asked Questions

About Kit & Kin

Why did you choose the name Kit & Kin

Kit & Kin is a play on the phrase Kith and Kin.

Kith comes from a word of Germanic origin meaning ‘known’. Kin is also of Germanic origin, from an Indo-European root meaning ‘give birth to’. Your kith are your friends or acquaintances, while your kin are all the people you are related to.

We want to help protect our friends and family with a range of safe, affordable and eco friendly products, hence the name Kit & Kin.  Real products for real families!

Kit & Kin subscriptions

How do your subscriptions work?

Our subscription is a convenient regular delivery of our super absorbent, sustainable nappies – as well as wipes, sacks and any other items you’d like to add to your bundle.

You can customise the frequency of your delivery (from weekly to every 12 weeks) and the quantity to suit your needs.

There are no membership fees or scary contracts with minimum terms, you’re only charged for products we ship to you. We also have a hassle-free, cancel anytime policy.

How much do subscription bundles cost?

It depends on how many packs of nappies you choose and if you add further products to your subscription, but most people need 4 packs of nappies a month which costs €32 monthly.

How many nappies are in a pack?

This depends on the size:

Size 1 - 40 nappies per pack

Size 2 - 40 nappies per pack

Size 3 - 34 nappies per pack

Size 4 - 34 nappies per pack

Size 5 - 30 nappies per pack

Size 6 – 26 nappies per pack (Available soon)

Size 5 Nappy pants – 20 nappies per pack

Size 6 Nappy pants – 18 nappies per pack

What if I don’t want to sign up to a subscription?

You don’t need to sign up to our subscription service to buy individual products. All Kit & Kin products are available to purchase separately and are charged at the full price. When you sign up for our subscription service and receive automatic regular deliveries, you will enjoy a discount and free delivery on all future deliveries. There is no membership fee, you’re only charged for products we ship to you. We also provide a hassle-free, cancel anytime policy so it’s really worth signing up even if you just want to trial the products.

Can I put my subscription on hold?

Yes, you can put your subscription on hold at any time if you are going away, have a surplus of products or want to come back to us at a later date. There is no time limit for how long your subscription can be put on hold, so it won’t get cancelled unless you specifically request this.

All you need to do is log into your account via our website and hit the Put subscription on hold button under the Subscriptions section. The only consideration is that you’ll need to do this 48 hours before your next order is due to be delivered.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time or you may find it easier to simply put it on hold if you are going away, have a surplus of products or want to come back to us at a later date. There is no time limit for how long your subscription can be put on hold, so it won’t get cancelled unless you specifically request this.

With our hassle-free, cancel anytime policy, you can sign up and try our service for one month, enjoy the discount, and cancel straight away! Although we hope you don’t! It’s that easy. All you need to do is log into your account via our website and hit the Cancel button under the Subscriptions section. The only consideration is that you need to cancel your subscription 48 hours before your next order is due to be delivered.

How do I update my subscription?

If you wish to update the size of your nappies, change the delivery date or add another product to your subscription, this is carried out from the Subscription Details page within the My Account section of the Kit & Kin website.
Log into My Account and select Subscriptions from the menu.
Under Actions select View for your active subscription.
Scroll down to the Subscription Details section and select Update Subscription.

This will then take you to a version of our Build your subscription bundle page you will have seen when you first signed up for your subscription. The difference is that the products you have for your subscription will be already selected.
You can then change whatever options you wish such as size or add additional nappies as well as any other products from our range. Once you are happy with the changes you have made, select Update Subscription.

All we require is 48 hours’ notice before your next order is due to be delivered.

 

How do I update my billing and shipping address for my subscription?

Log into My Account and select Subscriptions from the menu.
Under Actions select View for your active subscription.
Scroll to the bottom of the Subscription Details page to find the Billing and Shipping Addresses.

Click Edit for the address you wish to amend, make your changes and then select Update address.

Please Note: Changing your address in the Addresses section from the main My Account menu will not update the address for an active subscription. This will only update the default address used when you next make a new purchase and go through the checkout process.

How do I update my payment method?

Log into your account and select Payment Methods from the left menu.

From here select pay with another card and enter the details of the new card, then select PAY NOW.

By setting the new payment method it will make it the default for any future purchases or subscriptions.

To update the payment method of your subscriptions, please delete your existing card details and enter the new details.

The most recently entered card details will be used for all your subscriptions.

Products

Why should I choose Kit & Kin nappies?

Kit & Kin is the hypoallergenic nappy made with sustainable materials, premium performance and adorable designs. Featuring a part natural high-tech absorbent core that uses significantly fewer chemicals than standard nappies, Kit & Kin helps protect your baby’s soft and delicate skin to safeguard it from sensitive skin problems such as eczema and nappy rash.

Kit & Kin protects the environment too. We use sustainable materials to help end our dependency on non-renewable resources and protect the future resources of your baby’s world. Our super absorbent core contains chlorine-free fluff pulp harvested from sustainably managed forests and our front panels, tapes, anti-leak barriers and packaging are all made from an oxo-biodegradable material.

We are proud to support the work of the World Land Trust. For every 10 nappy subscriptions we receive, we will purchase and protect one acre of the rainforest through the World Land Trust.

Together, we can make a real difference.

Why should I choose Kit & Kin babywear?

Our babywear range is made from 100% GOTS-certified organic cotton that is super soft and sustainably sourced.

Our children are exposed to an increasing number of pollutants in many aspects of normal everyday life so choosing organic fibres is another step towards living a natural healthier lifestyle. Baby’s skin is thinner and more fragile than adults. It is also less resistant to bacteria and harmful substances in the environment, especially when irritated, so it is therefore only natural that we want to dress them in fabrics that have not been treated with any chemicals or pesticides.

The farming of organic cotton does not use pesticides and other harmful toxins associated with the production of conventional cotton. Safer methods include crop rotation, physical removal of weeds instead of using herbicides, hand hoeing and using beneficial insects to counteract the bad. As a result, workers have better conditions, water quality is not compromised by run-off, and strong healthy soil is built. The end product is an organic cotton fabric and yarn that is toxic-free.

Not only does our babywear feel and look good, it also does good too. As part of our Giving Back programme with the World Land Trust (WLT), every item of the range purchased helps fund sustainable community development projects in Guatemala, providing educational scholarships, healthcare and family planning clinics for local young women. Through your support, together we can continue to empower women all over the world.

What are Kit & Kin nappies made from?

We have replaced much of the plastic materials you find in standard nappies with sustainable materials that are not only kinder to your baby’s skin but also helps to protect the future resources of our world 

The nappy’s absorbent core is made from natural cellulose (wood pulp) that is sourced from an FSC certified forest. This ensures that the wood pulp we use is from an eco-responsible, sustainably managed forest. The fluff is bleached using oxygen, not chlorine.

The nappy’s backsheet (outer layer of our nappy) is 100% sustainable, derived from plant starch. The top sheet (between baby’s bum and the absorbent core) is made of a biodegradable PLA ( Polylactic acid). PLA might sound scary but is not and is ‘harmless’ bioplastic that has been derived from corn starch, a renewable resource.

The nappy’s elastic leg cuffs and stretchy side panels have been designed to ensure a snug fit and superior performance.

The outer packaging is also made from oxo biodegradable material and is GMO free.

Traditional nappies are primarily made from plastics, a non-renewable resource derived from oil. These plastic nappies will take anything up to 500 years to biodegrade. Furthermore, let’s not forget oil is a finite resource that will eventually run out.

Kit & Kin nappies have been made using the same technical and production process as traditional nappies, the difference being we have replaced much of the plastic materials with sustainable materials that are kinder to our baby’s skin and help protect the future resources of our world.

How do I choose which size?

Size 1 nappies weight range - 2-6kg (4-14lbs)
Size 2 nappies weight range - 5-8kg (12-18lbs)
Size 3 nappies weight range - 7-13kg (16-28lbs)
Size 4 nappies weight range - 10-17kg (22-37lbs)
Size 5 nappies weight range - 12+kg (27+lbs)
Size 6 nappies weight range - 16+kg (35+lbs)

Size 5 nappy pants weight range - 15-18kg (34-40lbs)
Size 6 nappy pants weight range - 17+kg (38+lbs)

Why should I choose Kit & Kin wipes?

Made with 99% water and a touch of aloe vera, Kit & Kin’s natural baby wipes are approved by dermatologists and are certified hypoallergenic.
Super soft and strong, our wipes are versatile and provide gentle yet effective cleansing, ensuring not only bums but sticky counter tops, faces, hands and toys remain hygienic and fresh.
They contain no artificial fragrances and are made without any chlorine or harsh chemicals.
Kit & Kin wipes care for the environment too. Our towel is 100% biodegradable and made from a sustainably sourced plant-based material to help end our dependency on non-renewable resources and protect the future resources of your baby’s world.

What are Kit & Kin baby wipes made from?

Our extra gentle formula uses 99% water and the medical grade cloth is made from a 100% natural plant-based cellulose which will completely biodegrade.
Free-from artificial fragrances, alcohol, chlorine, parabens, SLS, formaldehyde carriers, phenols, lanolin or most common allergens.

Why should I use Kit & Kin nappy sacks?

Our 100% biodegradable, fragrance-free nappy sacks are strong and versatile and made from a 100% sustainable GM-free corn-based film. This helps us end our dependency on non-renewable materials and protect the future resources of your baby’s world.

Why should I use Kit & Kin skincare?

Newborn skin is delicate, and so is a baby’s immune system. Skin is the body’s largest organ and absorbs up to 60% of ingredients in the products we apply.

Your baby deserves the best. You deserve the best. Kit & Kin only use pure oils, gentle herbs and the cleanest ingredients. Our beautiful, gentle yet effective skincare range will help protect your little ones’ soft delicate skin and ensure your family steers clear of any harmful toxins.

Our skincare is hypoallergenic and has been clinically tested and approved by dermatologists and certified natural by the Soil Association and COSMOS, Europe’s largest regulatory body for cosmetics.

Products in our skincare range are free-from parabens, silicones, dyes, synthetic fragrances, formaldehyde carriers, gluten, PEGs or most common allergens.

By choosing Kit & Kin, you are safeguarding and protecting your family from toxic ingredients such as parabens and SLS; these synthetic ingredients are commonly found in other brand’s bath and body products available on shelves. These ingredients are recognised to cause irritation to skin and may even have damaging effects longer term.

What is "our commitment to you" about?

We are committed to ensuring we only offer the safest, most effective and nourishing products that will care for you and your family. Our products will never include any harsh chemicals or irritants such as: chlorine processing, latex, lotions, artificial fragrances, most common allergens, phthalates, optical brighteners, or organotins (MBT, DBT, TBT)

Delivery & Returns

What are my delivery options?

Orders for in-stock merchandise are shipped from our warehouse in Mullingar Monday through Friday by DPD, to arrive within 3-7 business days from receipt of your order. We process and ship orders Monday – Friday within 48 hours of receipt of your order. Business Days: Monday – Friday, excluding federal holidays within the United States.

How can I track my order?

If you are not in when we attempt delivery, we will leave you a card so you can rearrange delivery at a convenient time. Alternatively we may leave your package with a neighbour or in a safe spot and leave a card to let you know.

What is the cost of delivery?

Kit and Kin Ireland is pleased to offer FREE standard shipping on orders €30 and over. For shipments totalling less than €30 there is a €4.99 delivery charge. Please note: DPD will only accept shipments to a valid street address, please provide Eircode for most accurate delivery.

Do I pay for subscription deliveries?

All subscriptions that exceed €50 are free of charge. For shipments totalling less that €50 there is a €4.99 delivery charge.

Do you ship internationally?

This website only bills and ships to the Republic of Ireland. Kit and Kin products are available in over 10 counties. If you live outside the Republic of Ireland and would like to make a purchase, please click here to find our products in your country.

What is your returns policy?

Items purchased from this site carry a 30-day money back guarantee. If you are unsatisfied with your purchase for any reason, please email us at info@kitandkin.ie to facilitate a return. We will provide a Return Authorization Number, instructions and a shipping address. Merchandise must be returned in its original packaging and in like-new condition. The Return Authorization Number must be marked on the outside box. We will not accept COD deliveries. Kit and Kin Ireland cannot be responsible for items lost or damaged in shipping. Please note that shipping charges are not refundable. If you have any questions, please contact customer service at 1.800.225.9411 between 9AM and 6PM EST Monday through Friday.

Returning Promotional Items
Free Gifts: If your order qualified for a free gift and you return part of the order, leaving the free gift in your possession, we will recalculate the charges on your entire order subtracting the full price of the gift before issuing your credit on the returned merchandise. Free Samples: If your order qualified for free samples and you return part of the order, feel free to keep these free samples with our compliments, they do not need to be returned with the rest of your order. Discounts If you return part of an order that received a discount and the remaining part of the order in your possession by itself would not qualify for the discount, we will recalculate the charges on your entire order to recover the discount before issuing your credit on returned goods.

Refunds
Once our warehouse has received your returned merchandise, we will credit the original credit card used for your purchase within 10 business days. The refund will show up on your credit card billing statement within the next two billing cycles. No credits will be given for unauthorized returns.

Damages
Any items lost or damaged during shipping is the responsibility of the delivery carrier. If a package arrives damaged, the addressee must initiate the claim against the shipper. To facilitate this process, please contact customer service and we will be happy to guide you through the process of filing the proper claim against the shipper

What should I do if I receive a wrong item?

Please contact us at info@kitandkin.ie and we will arrange for the incorrect item to be replaced.

How do I contact you?

You can contact us via email at info@kitandkin.ie or call us on (044) 933 4602 

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